Claim for the negligence of your bank
When we entrust our money to a bank, we are doing so because they provide a professional service – banks are there to keep our money safe and to be a favourable alternative to stuffing our cash under a mattress or sewing it into a teddy bear. However, banks do sometimes make mistakes and, where a bank has provided a substandard or negligent service which has caused you to sustain financial loss, you may be able to claim compensation for the negligence of your bank.
When communications go wrong
An increasing proportion of banking-related communication is taking place on the internet, with customers choosing to use online banking facilities, partly for the sake of convenience but partly as a result of the desire of banks to automate services and cut costs.
Where negligently managed online account security services or system errors result in customers sustaining financial loss, those affected may be able to instruct professional negligence lawyers to claim compensation for the negligence of their bank.
An example from 2013
In 2013, a British woman sued her bank for the £93,000 that had gone missing from her account as a result of it responding to instructions from her hacked email account – it did not confirm by telephone whether the instructions were from her.
Although the woman had previously signed a disclaimer apparently granting the bank immunity from “any responsibility and all liability in connection with electronically transmitted orders”, the woman was advised by her professional negligence lawyer that she nevertheless had strong grounds for proceeding with a claim against her bank.
Indeed, the manager of the Swiss bank concerned was said to have conceded that “he was extremely tired and stressed because of a lot of extra work due to people transferring money” – according to the claimant.
She added, “Normally he would have rung beforehand if he thought something was unusual, but he emailed this time and it had been intercepted by the hacker. He then transferred the money and by the time he eventually contacted me it was too late. The money had gone.”
Healys LLP professional negligence firm
Claiming compensation for the negligence of your bank can be a complicated process and requires the guidance and representation of experienced and insightful lawyers.
Healys LLP can help you make sense of the issues pertinent to your case and can, if there is a realistic probability of success, lead you forwards to a just outcome.
For practical benefits that work, talk to our Brighton or London offices today. Contact us at enquiries@healys.com
Hello, hoping you can help.
A couple of weeks ago I logged into the app Clear Score, where news to me, I found I had a credit card to my name of £80 in default, with my old credit card provider Santander. This particular credit card I closed down last March 2019. In the last 4 weeks now I’ve been on the phone to the Santander complaints departments, thankfully they record calls and they listened to the phone call I made back in March 2019, where I clearly asked for the account/ card to be closed. Just to give you some back ground, this card was opened back in 2014 on an old address I was living at. Since 2014 I’ve had another credit card with Santander, and a 2 year fixed mortgage, all of which were not under the same profile. Another mistake Santander had made, everything should have been in one profile.
Now the reason I went onto Clear Score was to find out why I wasn’t able to get a simple credit card, and various other credit, and this was why, it was a mistake which was on Santander’s part, not mine. It’s cost me money throughout the second half of 2019.
They called me up this morning to say they are in the process of clearing the debt off my name, and they offered me just £100 in compensation which I said I would not accept.
Is this something you can help me with please?
Many thanks and look forward to hearing from you.
Charlotte
Thank you for getting in touch, Charlotte. Please email us at enquiries@healys.com with this information and your contact number so that we can direct you to the right team.
Hello I’m wondering if you could help me with an issue with Santander.
I received a tax refund of £6000 which Santander had frozen in my account – because of this I instantly sent the original documents from HMRC which confirmed this, and I attended a branch on 4 occasions with the documents that they faxed over. I have been told on the phone that I didn’t attend a branch, even though the branch manager then filed a complaint stating I attended 4 times and the matter should have been resolved. I was also told I’d receive a call within 48 hours which I still haven’t (after over a week), nor have I received a call off the complaints team. I have been forced into financial hardship as a result of this and been made to have default payments and late fees. I have requested a letter of deadlock which they wont give to me, and also the branch ref flagged my case which Santander has removed at the other end.
I would be grateful if you could assist me on this matter as I am not getting anywhere with this bank. Many thanks,
Good afternoon Bradley, thank you for getting in touch. Please email us at enquiries@healys.com with this information along with your contact number, and we will direct you to the right team.
I was scammed into putting down a down payment on a house. I have lived in the house for almost a year and I have gotten a hold of the holdings company that owns the house – however they never got back to me until Christmas eve with an eviction notice. I have tried numerous times to get hold of them without any success and though I have been doing numerous repairs and landscaping work they now want to get me out of the house.
I just need to talk to someone that knows about a company’s negligence.
Good afternoon Angus, thank you for getting in touch. Please email us at enquiries@healys.com with your enquiry, along with your contact number, and we will direct you to the right team.
In late 2019, TD Bank had Andre Campbell employed as their professional financial advisor. I banked there at the time he was there.
He suggested putting all of money into an Annuity that earned 3 % annually.
When l wanted to get out of it, l called him at least 18 times, left a message to that effect & he never got back to me so l’d get the form to get my money out of the Annuity ASAP.
I sent an email to the branch manager & cc’d Andre in on it, asking that Andre be fired &
explaining everything. And instead of hurrying the process along, they closed my bank account.
This cost me approximately $400,000, since l didn’t have the money to invest in a particular stock that l’d been tracking from June, 2020. I did a lot of research about it, and wanted to purchase 2,000 shares when the stock was trading at $35 per share.
Due to his negligence, l couldn’t buy the shares. The stock rose to $300 per share. What can you do to help me sue TD Bank et al?
Good afternoon Harriet, thank you for getting in touch. Please email us at enquiries@healys.com with your enquiry, along with your contact number, and we will direct you to the right team.
Hi so I have paperwork showing Bank of America trust department mismanaged my family’s estate. They depleted everything from stocks and bonds checking account savings account everything gone in a 3-year period. From back in the early 1970s I’m wondering is there any chance for reputation against Bank of America? Is it possible to still have a chance of getting family money back from them?
Thank you for contacting us. Please email our team at enquiries@healys.com with more information about this case, along with your contact number, and they can direct you to the right team.
I need help,my Bank is talking of repossession,I’ve been in dispute about their conduct for over Ten years.During this time I’ve been shunuted from one team to another.They have consistently lied,about missing payment and many other things.This has caused mental health problems,of which they are aware.Further,I’ve seen internal e-mail mocking my condition,and much more.I need help!
Thank you for contacting us, Michael. Please email us at enquiries@healys.com with more information about your enquiry, along with your contact number, and they can direct you to the right team. Kind regards.