OUR COMPLAINTS POLICY
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns. We will do our best to resolve any issues at this stage. Alternatively, please follow our formal Complaints Procedure.
If you have a complaint, please contact us with the details. Generally we will attempt to consider your complaint and respond within 4 weeks. In some cases this may not be possible, in which case we will advise you of the likely timescale and reason for any delay. If we have not resolved it within this time, you may complain to the Legal Ombudsman.
WHAT WILL HAPPEN NEXT
WHAT TO DO IF YOU ARE UNHAPPY WITH OUR BEHAVIOUR
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.