OUR COMPLAINTS POLICY
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns. We will do our best to resolve any issues at this stage. Alternatively, please follow our formal Complaints Procedure.
If you have a complaint, please contact us with the details. Generally we will attempt to consider your complaint and respond within 4 weeks. In some cases this may not be possible, in which case we will advise you of the likely timescale and reason for any delay. If we have not resolved it within this time, you may complain to the Legal Ombudsman.
WHAT WILL HAPPEN NEXT