Contact us today if you feel you have been let down by your claim management company. We offer free initial advice on your claim and if you do wish to proceed we offer a “No Win No Fee” service in a form of a Conditional Fee Agreement.
Rightly or wrongly, many Claims management companies (CMCs) have earned a reputation for unscrupulous practise within the landscape of litigation in the UK. In the event you have suffered loss as a result of CMC negligence, it may be possible to make a professional negligence claim against the claims management company in question.
A claims management company – also known as claims managers, claims handlers, claims assessors and no win, no fee companies – is a business set up to assist people in claiming compensation.
Some CMCs have a broad range of specialisms and others specialise in particular types of cases. The most common type of claims dealt with by CMCs relate to the following:
Many complaints about CMCs stem from their aggressive pursuit of potential claimants and the high charges they levy on successful cases.
Under the Compensation Act 2006, all claims management companies offering to help people with the above types of claims must be authorised to do so by the Claims Management Regulator (although some strict exemptions apply). Furthermore, all CMCs should be registered with the Ministry of Justice.
Every CMC in England and Wales is obliged to have a complaints procedure. If you make a complaint but receive an inadequate response or fail to achieve redress, you can then register a complaint with the relevant body. More information about CMC complaints can be found here .
There are very few, if any, cases where it is imperative to employ the services of a CMC. For example, in 2011 the Financial Services Ombudsman recommended that consumers contact the independent arbitrator directly rather than use “misleading” claims management companies.
However, if you have used a CMC and believe that you have suffered financial loss as a result of its negligence, it may be possible to make a negligence claim against the claims management company.
Healys professional negligence solicitors are based in offices in Brighton and London and provide professional and trustworthy advice to benefit those who may be considering making a professional negligence claim against a claims management company .
To speak to a partner call our offices on 0207 7822 4106 or send us an email.