Contact us today if you feel you have been let down by your claim management company. We offer free initial advice on your claim and if you do wish to proceed we offer a “No Win No Fee” service in a form of a Conditional Fee Agreement.
At our first meeting with Robert Johnson we were sure that if anybody could help us Robert could. Robert agreed to deal with out professional negligence dispute on a Conditional Fee Agreement and got to work immediately; keeping us informed every step of the way. His professionalism, confidence and knowledge in this field are reassuring and our faith in Robert has never waivered. Although the case is still on-going we have complete confidence in Robert and would recommend him to anybody.
Charles and Janice Anderson
Rightly or wrongly, many Claims management companies (CMCs) have earned a reputation for unscrupulous practise within the landscape of litigation in the UK. In the event you have suffered loss as a result of CMC negligence, it may be possible to make a professional negligence claim against the claims management company in question.
What are Claims Management Companies (CMCs)
A claims management company – also known as claims managers, claims handlers, claims assessors and no win, no fee companies – is a business set up to assist people in claiming compensation.
Some CMCs have a broad range of specialisms and others specialise in particular types of cases. The most common type of claims dealt with by CMCs relate to the following:
- Personal injury
- Mis-sold financial products
- Mis-sold payment protection insurance (PPI)
- Mis-sold endowment mortgages and investments
- Gender pay disputes
Many complaints about CMCs stem from their aggressive pursuit of potential claimants and the high charges they levy on successful cases.
CMC Regulation
Under the Compensation Act 2006, all claims management companies offering to help people with the above types of claims must be authorised to do so by the Claims Management Regulator (although some strict exemptions apply). Furthermore, all CMCs should be registered with the Ministry of Justice.
Complaints Against CMCs
Every CMC in England and Wales is obliged to have a complaints procedure. If you make a complaint but receive an inadequate response or fail to achieve redress, you can then register a complaint with the relevant body. More information about CMC complaints can be found here .
Following over 10 years of horrendous manipulation by a previous solicitor and barrister, Robert Johnson is handling our case of professional negligence. He appeared to be the only solicitor with the will and tenacity to unravel a case, made complicated over time, and which has obviously caused much distress and expense. The case is not yet concluded but if our faith in the legal profession is restored it will be almost entirely due to Robert who has acted at all times as the consummate professional, showing both a degree of sympathy and determination to settle our case which is much appreciated and we hope will be successful.
Leigh Porter
Negligence Claims Against Claims Management Companies in London and Brighton
There are very few, if any, cases where it is imperative to employ the services of a CMC. For example, in 2011 the Financial Services Ombudsman recommended that consumers contact the independent arbitrator directly rather than use “misleading” claims management companies.
However, if you have used a CMC and believe that you have suffered financial loss as a result of its negligence, it may be possible to make a negligence claim against the claims management company.
Healys professional negligence solicitors are based in offices in Brighton and London and provide professional and trustworthy advice to benefit those who may be considering making a professional negligence claim against a claims management company .
To speak to a partner call our offices on 0207 7822 4106 or send us an email.
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