Professional Negligence Solicitors Based in London & Brighton
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Contact us today if you feel you have been let down by your claim management company.  We offer free initial advice on your claim and if you do wish to proceed we offer a “No Win No Fee” service in a form of a Conditional Fee Agreement.

At our first meeting with Robert Johnson we were sure that if anybody could help us Robert could. Robert agreed to deal with out professional negligence dispute on a Conditional Fee Agreement and got to work immediately; keeping us informed every step of the way. His professionalism, confidence and knowledge in this field are reassuring and our faith in Robert has never waivered. Although the case is still on-going we have complete confidence in Robert and would recommend him to anybody.
Charles and Janice Anderson

Rightly or wrongly, many Claims management companies (CMCs) have earned a reputation for unscrupulous practise within the landscape of litigation in the UK. In the event you have suffered loss as a result of CMC negligence, it may be possible to make a professional negligence claim against the claims management company in question.

What are Claims Management Companies (CMCs)

A claims management company – also known as claims managers, claims handlers, claims assessors and no win, no fee companies – is a business set up to assist people in claiming compensation.

Some CMCs have a broad range of specialisms and others specialise in particular types of cases. The most common type of claims dealt with by CMCs relate to the following:

  • Personal injury
  • Mis-sold financial products
  • Mis-sold payment protection insurance (PPI)
  • Mis-sold endowment mortgages and investments
  • Gender pay disputes

Many complaints about CMCs stem from their aggressive pursuit of potential claimants and the high charges they levy on successful cases.

CMC Regulation

Under the Compensation Act 2006, all claims management companies offering to help people with the above types of claims must be authorised to do so by the Claims Management Regulator (although some strict exemptions apply). Furthermore, all CMCs should be registered with the Ministry of Justice.

Complaints Against CMCs

Every CMC in England and Wales is obliged to have a complaints procedure. If you make a complaint but receive an inadequate response or fail to achieve redress, you can then register a complaint with the relevant body. More information about CMC complaints can be found here .

Following over 10 years of horrendous manipulation by a previous solicitor and barrister, Robert Johnson is handling our case of professional negligence. He appeared to be the only solicitor with the will and tenacity to unravel a case, made complicated over time, and which has obviously caused much distress and expense. The case is not yet concluded but if our faith in the legal profession is restored it will be almost entirely due to Robert who has acted at all times as the consummate professional, showing both a degree of sympathy and determination to settle our case which is much appreciated and we hope will be successful.
Leigh Porter

Negligence Claims Against Claims Management Companies in London and Brighton

There are very few, if any, cases where it is imperative to employ the services of a CMC. For example, in 2011 the Financial Services Ombudsman recommended that consumers contact the independent arbitrator directly rather than use “misleading” claims management companies.

However, if you have used a CMC and believe that you have suffered financial loss as a result of its negligence, it may be possible to make a negligence claim against the claims management company.

Healys professional negligence solicitors are based in offices in Brighton and London and provide professional and trustworthy advice to benefit those who may be considering making a professional negligence claim against a claims management company .

To speak to a partner call our offices on 0207 7822 4106 or send us an email.

Call Us Today
Call our London office on 020 7822 4000 or our Brighton office on 01273 685 888. You can also contact us online.
Call Us Today
London: 020 7822 4000 Brighton: 01273 685 888 Or you can contact us online: Contact Us
Claims Management Companies capabilities
Claims Management Companies experiences
  • Our client, a property developer was in the process of obtaining a property. The case involved two law firms that acted for the buyer & seller. After the transaction was complete, the client discovered that the seller had committed identity fraud and lost a considerable amount of money. Issues included breach of warranty of authority and breach of trust on the part of the solicitors who acted on behalf of the fraudster; the scope of the duty of care of the firm acting on behalf of our clients and whether the clients’ consequential loss of profit was recoverable at law. Our client decided to contact Jerome O’Sullivan and Healys’ Professional Negligence team in order to make a claim. Solicitors’ legal obligations in such circumstances are unclear and this matter may lead to clarification of the law in this regard. The team, led by Jerome O’Sullivan was able to successfully make a claim against the two firms for £1.5million.
  • Our client divorced with his wife and asked his former solicitors to take on his case. After completing procedures, he realised that the law firm had not protected his interests & assets. His wife dissipated all the assets leaving him very surprised and unsatisfied by the service that they had provided. Our client decided to contact Robert Johnson and Healys’ Professional Negligence team in order to make a claim. Robert Johnson and the Healys Family team acted extremely promptly to guarantee our client a success in his claim. They were able to successfully make a claim in the sum of £50,000 for failure in acting for our client’s best interests.
  • Our client’s claim arose out of the failings of her former solicitors to deal with her divorce. This included the dissipation of assets held by the husband in Hong Kong by way of freezing orders. The claim focused on conflicting evidence between the client and husbands solicitor. After lengthy negotiations with the other side, Robert Johnson was able to secure the client £650,000 in compensation.
  • Our client had a previous claim with another law firm in relation to his property being undervalued when sold. Unfortunately our client received poor advice from the previous law firm which resulted in him loosing the initial claim against the mortgagee and valuer. Robert Johnson was able to successfully make a claim against the previous law firm for loss in opportunity. After lengthy mediation with the other side, Robert was able to secure our client £800,000 in compensation.
  • Our client needed advice regarding an Under-Lease, and so they approached a firm about their issue. However, our client soon realised that the firm had given incorrect advice. He decided to contact Healys in order to make a claim against the law firm for failure to advise properly in relation to the purchase of an under-lease, the terms of that under lease, the status of the head lessee and rental payment terms. The team, led by Robert Johnson was able to successfully make a claim for £150,000 against the firm.
  • Our client decided to make a claim against their former solicitor in respect of the failure to advise properly with regard to rights of appointment of LPA Receivers leading to the adoption of the wrong strategy, appointment of receivers and subsequent losses. The team, led by Robert Johnson was able to successfully make a claim against the firm for £4 million in failing to advise on the risks of the strategy.
  • Our client instructed a firm of solicitors to deal with a claim in regard to his former employer. He was unfortunately unaware that the firm he instructed was in financial difficulty. Subsequently the firm went into liquidation. This lead to the solicitor dealing with the case to be negligent towards our client’s case. The team, led by Robert Johnson was able to successfully make a claim for £200,000 against the firm for failure in treating our clients claim with due care and diligence. Nick Evans, our employment law expert, also took part at the claim. We acted for the client under a CFA and since the case the firm in question has been dissolved.
  • The client’s wife was involved in an RTA which led to a claim on the client’s insurance. The insurer instructed a solicitor in the client’s name to commence proceedings to recover the insurer’s losses from the other party involved in the RTA. The solicitor negligently allowed a judgement in default to be entered on a counterclaim against our client. The client was unaware of the judgement until he applied for a mortgage some 15 months later. As a result our client suffered numerous heads of losses including increased mortgage costs and potential loss of earnings because of his job as a police officer. The case was led by Ben Parr-Ferris who made a claim against the solicitor for negligently allowing the judgement on his wife’s RTA insurance claim. The aim of Ben and his team was to safeguard the client’s career and make sure the judgement does not affect his progression. A number of negotiations were attempt with the insurer in order to revert the decision made by the solicitor as an insurer debt. However, both of them failed. Although the team were able to get assurances from our client’s employer that the judgement should not impact the client career in any way. The solicitor has since accepted liability and Ben Parr-Ferris was able to secure our client £30,000 in compensation.
  • While in the process of buying their new home, our clients contacted Property Survey Company in order to complete the required checks on their potential new property. The Property Survey Company completed all the checks and informed our clients that no defects were found. Unfortunately after purchasing the property our clients noticed a number of defects in the property and after getting a second opinion it was found that the original survey was incorrect. The team was able to successfully make claim against the property surveyor as they failed to provide our clients with the survey they asked for but also they failed to identify certain defects in the property. Robert and the team were able to secure £50,000 in compensation for our clients in an out of court settlement.
  • Our client had a significant property portfolio. She found out that a number of her properties had been sold without her knowledge under her ex-husbands name. The properties in question were equally owned by our client and her ex-husband, so no sale should have taken place without her knowledge. After instructing a number of expert witnesses that included a hand writing expert, it was found that the property was unlawfully sold. With this information, Robert Johnson and the Professional Negligence team at Healys was able to secure £750,000 in compensation after lengthy mediation with the other side.
Claims Management Companies insights
  • Client Receives £1.5million In Compensation After A Fraudulent Property Transaction

    31st January 2017

    Our client, a property developer was in the process of obtaining a property. The case involved two law firms that acted for the buyer & seller. After the transaction was complete, the client discovered that the seller had committed identity fraud and lost a considerable amount of money. Issues included breach of warranty of authority and breach of trust on the part of the solicitors who acted on behalf of the fraudster; the scope of the duty of care of the firm acting on behalf of our clients and whether the clients’ consequential loss of profit was recoverable at law. Continue reading »

  • Failure To Provide Proper Advice On An Under-Lease Leads To £150,000 Claim

    1st January 2017

    Our client needed advice regarding an Under-Lease, and so they approached a firm about their issue. However, our client soon realised that the firm had given incorrect advice.  He decided to contact Healys in order to make a claim against the law firm for failure to advise properly in relation to the purchase of an under-lease, the terms of that under lease, the status of the head lessee and rental payment terms. Continue reading »

Claims Management Companies awards
  • Chambers & Partners 2018 - Band 4 – Professional Negligence – London, Robert Johnson - “Robert Johnson of Healys is "very thorough and commercially minded," according to sources. He focuses on advising claimants, and assists them with disputes involving a full range of professionals.”
  • Legal 500 2017 - Insurance: Professional Negligence – ranked: Tier 6 (London) - “Healys LLP handles claimant work for clients in disputes against a range of professions, including solicitors, valuers, architects, IFAs, construction and financial services professionals. The team is acting for a private individual in a claim against its former solicitors regarding alleged failure to deal with an employment claim, and represented Dreamvar (UK) in a claim against two firms of solicitors concerning a fraudulent property transaction. Dispute resolution head Robert Johnson is ‘bright, commercial and manages to master the detail while at the same time being focused entirely on the commercial aims of the client’. Jerome O’Sullivan is ‘tenacious and a strong negotiator’. David Bailey joined from Shakespeare Martineau LLP in 2016.”
  • Chambers & Partners 2017 - Band 4 – Professional Negligence – London, Robert Johnson - “Robert Johnson of Healys earns plaudits for his “wealth of experience and strong commercial views.” He is recognised for his experience representing claimants, and his recent activity includes advising on disputes related to property purchases, insurance contract terminations and fund misappropriation claims.”
Claims Management Companies news
  • Would Compulsory Mediation Be Just Another Weapon In A Lawyer’s Arsenal?

    25th January 2018

    David Bailey, Partner in the Dispute Resolution team, discusses the question in the Times Newspaper.

    Mediation is generally a cost-effective alternative way to secure dispute resolution. These days, typically in commercial cases, parties arrive legally tooled up with a full set of solicitors, barristers and experts, much as they would for a trial, and act accordingly. Continue reading »