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    When you instruct a personal injury solicitor to handle your claim for compensation – whether for an accident at work, medical negligence, industrial illness, or a road traffic accident – you will want to know that the legal firm you instruct is committed to your case and dedicated to helping you receive the fullest possible compensation package.

    You will also want to be kept well-informed, have your queries answered in a timely manner, and have a solicitor who really understands your case and possesses the relevant experience to handle your claim.

    Vitally, particularly in the post-Jackson Report era, you’ll want to be sure that your solicitor is meeting procedural deadlines as well as providing clear and timely details on costs.

    If you are concerned by the manner in which your case is being managed, you have the right to complain to your existing solicitor – using the firm’s appointed Complaints Officer – and, if the service does not improve, you may then wish to instruct another solicitor to take on your case.

    Why might you want to change solicitor?

    You might wish to change solicitors if any of the following occur:

    • Your solicitor is never available and does not communicate regularly with you
    • Your phone calls and correspondence are not being returned or answered
    • Your solicitor has been changed on a number of occasions by the firm you have instructed – there is no continuity of service
    • Your lawyer is not making good progress with the claim
    • You are not satisfied with medical reports
    • You are being encouraged to accept a low or initial settlement offer
    • Your insurer allocated a solicitor and you are dissatisfied with their service
    • Your claim is being allowed to drag on without progress
    • Your claim is being rushed through without adequate attention to its merits

    Perhaps the solicitor you previously instructed has experience of relatively routine, low-value, cases but does not have an understanding of high-value and/or complex personal injury claims you require – cases involving brain or spinal injury, for example, require a particular level of expertise.

    In the majority of cases, changing a personal injury lawyer will simply involve sending your old solicitor a form so that they can recover any costs incurred at the conclusion of the case. Furthermore, it is important to remember that Regulation 6 of the Insurance Companies (LEI) Regulations should give you the freedom to choose and change your lawyer at will.

    How we have helped our clients

    With Healys Solicitors you can be assured that you will receive a comprehensive legal service which is always client-focused, performed by experts, and offers a range of first-class legal and non-legal assistance to ensure you receive maximum compensation and the best possible care.

    Below is a brief case study on how we have helped our clients:

    1. Mr T was involved in accident while riding his motorbike which caused a severe injury to his right shoulder.  Initially Mr T was dealing with a different firm of solicitors but was not happy with the service or level of expected compensation. Mr T decided to contact Healys Solicitors’ specialist personal injury team and one of our experienced solicitors, Paul Keown, was able to deal with his claim.  Paul was able to get all the paperwork handed over with ease and began working on the case almost immediately. The case was later settled out of court and Paul was able to secure Mr T £180,000 in compensation to aid in his recovery.

    You can view a number of case studies on how we have helped our clients by visiting the case studies section.

    So contact the team on 0800 280 0432 or fill in contact us form for us to call you back.

    Call Us Today
    Call our London office on 020 7822 4000 or our Brighton office on 01273 685 888. You can also contact us online.
    Call Us Today
    London: 020 7822 4000 Brighton: 01273 685 888 Or you can contact us online: Contact Us
    Changing Your Solicitor capabilities
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    • Healys Recommended as Leading Firm in Legal 500

      23rd October 2020

      Healys LLP has again been recognised as a leading firm in the latest edition of the Legal 500.

      The Legal 500 directory provides comprehensive coverage on legal services providers in over 100 countries, with independent and unbiased commentary on the leading law firms.

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    • Case Study – DP v Barts Health NHS Trust

      28th May 2020

      Jonathan acted on behalf of a 23 year old female in relation to her claim for clinical negligence that happened in 2015 at Whipps Cross Hospital in London. The Claimant had a relevant past gynaecological and obstetric history of a previous caesarean section in 2013 and previous laparotomy for ovarian cystectomy at 10 years of age. This was classified as a high risk pregnancy and the Claimant was referred to a Consultant in the Antenatal Clinic at Whipps Cross Hospital for review. The Claimant had elected to have a caesarean section. The Claimant had previously undergone an emergency lower segment caesarean section due to a failure to progress when having her first child. Continue reading »

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