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Professional negligence testimonials
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    Professional negligence is a specialist topic and not an area of general practice for solicitors. This has the effect of reducing the number of solicitors who are sufficiently aware of the issues involved to enable them to undertake professional negligence work effectively.

    We have that expertise and that is reflected in the increasing number of professional negligence cases on which we are instructed and the success we achieve in those cases. Indeed, we advise on claims against most professionals including solicitors, barristers, accountants, surveyors, financial advisors, project managers, planning consultants and architects.

    To read more about how we have helped clients, please click on the case study links below.

    Professional Negligence Testimonials

    After a number of years of struggling to find the right solicitor to prosecute a professional negligence claim we were fortunate to become aware of Healys and in particular Delwar Hussain and Robert Johnson who for us have been a light shining on the dark recesses of a difficult and stressful process giving us the support and confidence to continue. Delwar has been professional, knowledgeable and supportive in all aspects of the claim and has made the whole thing as pain free as it can possibly get. Such a contrast from previous attempts to engage with solicitors on this issue and complete justification of the reputation that Healys have in this difficult sector.
    Steve Jones
    Comcap 10 Limited
    Robert Johnson of Healys helped us successfully resolve a dispute over the restoration of my partners beloved classic Karmann Ghia. At all times he was empathetic, thorough, highly knowledgeable and clear in his communication with us. Beyond that he is also highly personable and friendly to deal with. I recommend anyone with similar legal issues to work with Robert Johnson and Healys.
    Graham Sturt
    Mr Robert Johnson has handled my case with utmost professionalism and sensitivity. Throughout the whole process, Mr Johnson has made me feel prioritised through prompt communication and feed-back. I highly recommend him.
    Samiha Benedek
    Mr. Johnson was recommended to us by a close Russian friend whom we have known and trusted for decades. Robert’s zest and zeal is indescribable. The conceptual speediness with which our complicated Gross negligence against one of the 20 biggest law firms in Britain was formulated left us quite ‘speechless’. Robert is also our last bastion after almost half a decade of battle and we have absolute faith that the outcome he will achieve for us is going to be more than what we expect. His personal charisma comes across and everybody in our family was enthralled with the kindness and empathy shown for our case. Whilst the case has not been brought to court yet, we unhesitatingly vouch for Robert’s integrity and his professional attitude shown during the last four months and remain grateful. Thank you Robert!
    Natasha Xanthopoulou
    Owner of Gravitas & Cie Ltd
    David Bailey has vast experience in Professional Negligence.
    Legal 500
    We appointed Healys to provide legal support in a professional negligence claim.  Robert Johnson took on the case and was involved from the outset, initially overseeing the work of his Associate then, subsequently, taking control of the case personally.  Throughout, Healys and particularly Mr. Johnson provided excellent professional services for our case. Mr. Johnson was clear and transparent with his advice, particularly in regards to the risks and benefits of the myriad strategies that could be adopted, as well as his fees which were very reasonable given the level of involvement he had in the case. The professionalism of Mr. Johnson’s Paralegals and Associates demonstrates clearly that the high standards he sets run through the entire firm, and as such we always felt confident that our case was in reliable hands. Stresses and anxieties were kept at bay through Mr. Johnson’s calm professionalism which was extremely welcome in bringing the case to a reasonable end.  We have been so impressed that we appointed Healys for conveyancing services, and anticipate that we will use Healys for future legal services as required.
    Richard Groves
    David Bailey’s City experience shines through in his advice and work.
    Legal 500
    I consulted Healys over a professional negligence claim in late 2019. Robert Johnson took a keen and close interest in my case, and gripped it completely. His advice was professional, pragmatic and no-nonsense. He gave me a realistic and sensible view of the likelihood of success (entirely borne out by the ultimate outcome) and then pursued matters with care and diligence, keeping me closely informed of all material developments, and chasing our opponents when it looked as if unreasonable delays were being experienced. I felt I was in the safe professional hands of someone who understood and shared my concerns, and I was entirely satisfied and pleased with the services I received.
    Nicholas Walker
    I took a claim to Healys against a prominent firm of surveyors who had mis-measured my property, causing me to lose a significant amount of money in a divorce case. Robert Johnson took on the case and I eventually received 80% of the funds lost as compensation, without the worry of having to proceed to court. Robert was very professional and throughout the process, he and his team kept me well-informed of how the negotiations were proceeding and of the various options open to me at each stage. Very happy with the outcome!
    Julie Kempton
    Thank you for your hard work and support over the last few months. Your professionalism, knowledge and personal skills are superb. For all the right reasons I hope that we don’t have to use you again but rest assured if we need a great solicitor we will defiantly engage you and your firm.
    Gareth Jones, CEO of Scott Rowntree Limited
    David Bailey and his team at Healys are helping us with a complex and frustrating legal professional negligence claim.  Throughout the process to date David has given us clear and succinct advice and has ensured that we understand the sometimes bewildering practice and procedures involved.  He is also diligent in keeping us up-to-date on costs.  We have every confidence that David will secure a satisfactory outcome for us and have no hesitation in recommending him to others.
    I cannot think of how my circumstances could have been so different had I not had the good fortune to have Robert Johnson and his team at Healys on my side. The comfort and reassurance of their experienced and professional advice when embroiled in a complicated and wretched legal dispute is hard to put into words. I cannot fault any of the service or support I received and have no hesitation in recommending them wholeheartedly.
    Leigh Porter
    I am delighted to have been introduced to Robert Johnson and his Team by Kingston Smith – Forensic Accountants. Our case has been particularly challenging and protracted, but despite this both Ben Parr- Ferris and Robert Johnson were able to take a fresh approach to matters and identify critical elements in our case until that time completely overlooked. I have every confidence in the sound professional advice provided by this firm particularly when the process is stressful and where the issues have the potential of being life altering. I would have no trouble recommending Healy’s to family, friends and business associates – a truly first-class experience!
    Lorent Reid, CEO, UTelcom UK Ltd
    I have had the misfortune to experience the devastating impact of an Architects error in the plans for an extension and loft conversion to my home.  Although I was initially anxious about approaching a law firm, I chose Healys LLP based on their reputation and experience in professional negligence cases and I have not been disappointed. David Bailey is both personable and approachable and I have felt able to discuss any of my concerns with him, and to seek clarification where needed.  David provided me with clear and understandable information about the process of litigation, the technical aspects of the case and its relevant merits which has enabled me to make an informed decision about how to proceed. I feel that David not only listened to my concerns, but fully understood the impact that this has had on me both financially and personally too. David’s professional knowledge and support has been much appreciated and reassuring to me at a time when I felt there was no options for me to achieve a positive outcome in this situation.
    Sarah Garrett
    I am profoundly grateful to Robert Johnson and Ben Parr-Ferris of Healys for the favourable settlement of my professional negligence claim. From the outset I was impressed with Robert’s knowledge, expertise and practical advice, and was equally impressed by his efficiency, prompt response to queries and clear and concise updates as to the progression of my claim. Healys were instructed on a no-win no-fee basis; and this, along with their professional handling of the matter, left me in no doubt as to their commitment to achieving the best outcome possible. I would readily recommend Robert Johnson and his team, and Healys as a firm, to any prospective clients.
    Cameron Worth
    Having instructed David Bailey over a number of years in relation to professional negligence matters against both valuers and solicitors we have found him to be an excellent lawyer, very adept at resolving disputes between professionals with a most efficient, capable, diligent and commercial approach. The client communication he provides is always concise and accurate and cases are moved forward in a timely fashion.
    Dean Atkins
    Paratus AMC Limited
    Robert delivered excellent results quickly, professionally and calmly. He provided balanced advice that reflected both the legal realities of the case and the practical aspects of negotiation with the other party, giving clear recommendations and well-drafted communications that we were confident in following. This delivered a swift resolution to the case, minimising our potential costs. We happily recommend his services.
    Andy Tomlinson
    Robert, I would like to thank you and your team, for your highly professional approach whilst dealing with my complicated professional negligence case. If asked, I would not hesitate to recommend Healys.
    Katherine Tsang
    I just like to say many thanks for the service you give me in obtaining the money which I thought I had lost you have restored my faith in solicitors which was at a low before contacting you once again many thanks.
    Kev Robinson
    This firm Healys LLP is an outstanding law firm.  If I have any law issues in the future, I would not hesitate to use them.
    Mr Martyn Gould
    Dealing with Robert Johnson has been an excellent experience. I have found him to be extremely knowledgeable, communicative and consultative at all stages of the process. Since initially engaging Robert and his dispute resolution team, I have instructed Healys in further legal services, including General Counsel; this I feel is indicative of my satisfaction with the advice received from Robert and the firm as a whole.
    Cameron Worth, Director
    Sharp End Agency (Chambers and Partners)
    I have worked with Robert for many years and frequently on professional negligence claims. We have often worked together on similar risk sharing agreements. He has always delivered meritorious claims to me as evidenced by the fact that all have been successful and none without having to go to trial. Robert is very committed to his clients, communicates with them effectively and progresses their claims expeditiously. He has good knowledge on the law, is well versed in the procedures and understands how to act and win for claimants.
    Gabriel Buttimore
    42 bedford row
    Robert is a highly skilled and tenacious practitioner. In the work we have done this year, I have found that he goes the extra mile time and again for clients. I am always struck in particular by the high quality of his negotiation: he gets great results that exceed expectations (both of clients and of the other side!). His clients are justifiably confident in both his tactics and strategy.
    Ben Stimmler
    42 Bedford Row
    I instructed Robert Johnson of Healys in relation to a professional negligence matter approximately 12 months ago, which is still ongoing, and have been delighted with his work so far. Robert was quick to grasp the issues, and has dealt with the case in a very efficient, able and timely manner. He is approachable and, most importantly for a private client, transparent in his billing and, (so far), accurate in his fee estimates, allowing me to budget accordingly.
    Elizabeth Hide
    We are totally satisfied with the service that Robert & the team at Healys has provided. During the entire process, Robert has given us accurate & understandable advice. His knowledge is first class, which has provided a positive outcome for our case. We wouldn’t hesitate to recommend Robert Johnson.
    Dan & Peter Nilsen
    I first wrote about Robert Johnson in February 2014. The case he was handling on my behalf concluded successfully three months later. Although Counsel advised that our claim was not as clear-cut as we would have liked, Robert’s presentation to the other side was nevertheless convincing enough to persuade them to propose a negotiation with a view to a settlement.

    On the day, their opening offer was low. Robert was impressive, not only in staying cool in a tense situation, but in thinking on his feet while we marshalled our responses and presented our counter arguments.

    A point was reached when it became clear that the other side had broached the upper limit which their lawyers had in mind. But this was considerably lower than was fair or comfortable for our side. So the pressure increased dramatically and concerns arose on both sides that the case might be heading for the courts.

    Robert stayed calm however, and with firmness and authority talked the other side up to a level only just below our “reasonable” destination figure. I was happy, since it was a slightly better outcome than I had secretly dared anticipate.

    It was a fine performance by Robert, both in the negotiation and the preparation behind the scenes. Although naturally I hope never to have to undertake a negligence suit again, I would commend him unreservedly to prospective clients.

    Mr G S
    Following completion of the claim assembled on behalf of the Trustees by Healys LLP, we would like to take the opportunity to put on paper our appreciation of all Healys efforts on behalf of the Trustees. Robert Johnson, together with Emma Stump, proved very approachable and helpful, which was of great assistance and reassurance to the Trustees, particularly dealing with a matter which was unfamiliar to the Trustees. We would have no hesitation in recommending Healys’ services in the future.
    Trident Trust Company Limited
    Thank you Robert. It is very good to have this action wrapped up at last, after all the effort and intensity that went into it. You did a great job…it was you who made the crucial points.
    At our first meeting with Robert Johnson we were sure that if anybody could help us Robert could. Robert agreed to deal with out professional negligence dispute on a Conditional Fee Agreement and got to work immediately; keeping us informed every step of the way. His professionalism, confidence and knowledge in this field are reassuring and our faith in Robert has never waivered. Although the case is still on-going we have complete confidence in Robert and would recommend him to anybody.
    Charles and Janice Anderson
    Robert Johnson was confidently recommended to me by a partner at one of the Big Four accounting firms, and from our first meeting I have understood why the introduction was so positive.

    Once Robert saw that the core of my case had merit, he showed that he had no fear of taking on a different, also major, accounting firm, and that he was steadfastly results-oriented. He cut through the parts of my claim which were unlikely to produce an outcome, and explained why. From my knowledge of the issues he was able to devise his own coherent and tough-minded strategy, and I was pleased that from the outset he steered our preparations towards a settlement rather than a trial. As a private, non-corporate client, I also appreciated his sensitivity over costs, not least his willingness to work on a CFA.

    Naturally I have strong convictions about my case, and Robert has been very good at respecting them–even appreciating them–while never allowing my layman’s instincts and passions to cloud his lawyerly judgement. My sense is that the constructive collaboration which has arisen between us has made the presentation of the case more compelling–for all that at the time of writing this has yet to be proven…

    I have every confidence that Robert will see the case through to a successful conclusion, and am enjoying my association with him.

    Geoffrey Simon
    Thank you very much… very much appreciated and I’m sure you can understand after all these years that we are pleased it is over.

    There is absolutely no doubt in our minds at all that we would probably have lost our home had it not been for your help and we are certainly in a considerably better position than before we met and extremely grateful for your involvement…the efforts you have made and we shall always be truly grateful.

    Once again, many thanks for your considerable help.

    Leigh & Bob Porter
    There is no doubt without the help of Robert Johnson we would not currently have a completion certificate for our home. Robert helped bring our, what seemed like a never ending insurance claim, to an end. Our case was dealt with promptly and professionally by Robert and he gave us sound advise throughout to bring us to a satisfactory conclusion in the shortest possible timeframe.
    Fiona Cranfield
    Following over 10 years of horrendous manipulation by a previous solicitor and barrister, Robert Johnson is handling our case of professional negligence. He appeared to be the only solicitor with the will and tenacity to unravel a case, made complicated over time, and which has obviously caused much distress and expense. The case is not yet concluded but if our faith in the legal profession is restored it will be almost entirely due to Robert who has acted at all times as the consummate professional, showing both a degree of sympathy and determination to settle our case which is much appreciated and we hope will be successful.
    Leigh Porter
    We were very impressed by Robert Johnson who gave us very prompt and accurate legal and (most importantly) practical advice about our claim against our former tax advisors. We had every confidence in Robert’s knowledge of the law, the procedure and the courts. Robert kept us fully informed throughout. Perhaps of most importance was that Robert (based on his assessment of the merits of our claim) agreed to share the risk of pursuing the matter by acting on a “no win no fee” basis. We are both very grateful for Robert’s efforts and do not hesitate to recommend him to anyone with a dispute.
    Denis & Alla Ilina
    We would like to thank you for all your assistance in our recent legal matter.  We greatly appreciated your sound advice and all the work you did in ensuring that our interests were protected. You also explained matters to us with great clarity and ensured that we understood everything. The costs were very reasonable and we will certainly recommend you to our friends and colleagues.
    Joanna McKenna
    …your excellent advice and efficiency…we will certainly be recommending you to our friends and family.
    In the summer of 2012 I contacted Robert Johnson regarding a professional negligence claim in relation to a high value land transaction, involving a joint venture deed of trust agreement I had previously entered into.

    Robert was able to grasp the situation very quickly from day one, and has been able to take forward my claim with a consummate understanding of the technical details.

    It is often very difficult to find someone who immediately understands your position, and more over gives you the confidence and assurance to take forward a large value claim with all the associated risks that are involved, even when you know your action has merit.

    Moreover knowing that he was prepared to enter into a ‘conditional fee agreement’ to share some of the burden of the costs going forward in the commercial litigation process cemented the trust that you need to have before you can contemplate this type of expensive process.

    Although my claim is not concluded to date, the process, help and direction received so far from Robert has been second to none.

    Steve Dunn
    Mr Johnson has provided me with prompt, clear and precise advice, proffered in a professional and civil manner. He has represented me and provided me with a high level of service throughout
    John Hutchinson
    I have been impressed by the speed of response – I received a response to every query I had within a couple of hours and certainly within the same working day.  I found this especially reassuring and comforting. Additionally, I was impressed by Mr. Johnson’s  positive attitude throughout the process, the reassurance I continually received and the moral support to stand my ground – which led to a very positive outcome.
    Michael Prokop
    Dear Mr. Johnson

    Thank you for successfully concluding the negligence case against my former solicitors.

    As you know, I was in two minds as to whether to pursue the case even though I knew that I was wronged and as a result suffered substantial losses.

    I was advised by many not to pursue a case against a solicitor on the basis that it is a “closed shop” and that I would not get a fair hearing.

    I was delighted when you took on the case on my behalf and when you secured a very equitable financial compensation from the other side.

    Thank you again for your advice, for your support and ultimately for the result!

    With very best regards,

    You have been very helpful…Charlotte and I will know where to knock should we ever need to in future
    Blaise Girard
    I was highly impressed with Robert personally; his knowledge, experience and professionalism (i.e. swift response to emails) was highly commendable – exactly what I had expected from the other testimonials on the website and why I chose Healys in the first instance
    Daniel La
    We came to know of Robert Johnson through the conveyancing department of Healys, as we were in the process of selling our apartment.  Robert stepped in when it became clear that our purchase of our apartment several years before was dealt with very shoddily by our previous conveyancing solicitors, who had since gone out of business!  Due to the foul-ups of our previous lawyers, we could not complete our sale – hence we started discussing with Robert our options for redress.

    The oversights of our previous lawyers in our original purchase meant that we could not complete our sale as planned, which itself was very traumatic.  Our case was not at all clear, though it was apparent that a degree of detective work would be required considering the numerous gaps in information from our previous solicitors having gone bust.  We were absolutely clueless as to what we could do but were very anxious – we were not even clear as to whether our purchase was invalid or if we could ever sell our apartment due to the messy nature of the original transaction.

    Robert was very clear from the start on what we might try to do to investigate options.  He did so in a way that was very reassuring and showed his command of the law.  Given the highly unusual nature of the issues we faced, there were several firsts even for Robert, but such was his confidence and mastery of this area of the law that we felt we were in good hands throughout.  At each point, we felt that nothing further could have been done which Robert had not guided us to or discussed openly with us.

    The journey that Robert helped us through took a year and a half from the time our sale fell through, but Robert’s openness, transparency and extremely prompt communications left us consistently assured that we were in good hands and that, regardless of outcome, we had left no stone unturned.

    In the end though, Robert steered us to an extremely favourable outcome of obtaining significant compensation.  I would strongly urge those in need to engage Robert’s services in litigation – we could not recommend him more highly as an expert in his field of law, with a keen analytical mind, fantastic legal bedside manner, crystal clear communication and generally speaking a pleasure to deal with.  Thank you Robert & Healys!

    Shridar Jayakumar
    After being left out of pocket by a negligent local solicitor, I instructed Robert Johnson to act on my behalf to try and retrieve the monies that were owed to me. Robert and his team not only kept me informed and up to date throughout the whole time but was successful in retrieving nearly the whole amount in an out of court settlement. I cannot thank Robert Johnson enough and would recommend Robert and Healys Solicitors.
    Richard Watts
    client of the Dispute Resolution department
    After much research we found Robert Johnson to act for us in respect of dispute resolution with a member of our LLP. Robert and his team were professional, responsive and were able to grasp the situation extremely quickly whilst maintaining a personal touch. Robert was always available to answer questions, even when on holiday!! Our dispute was resolved quickly without the need to attend court. We would recommend the services of Robert Johnson and Healys who require the services of a solicitor and would in need use them again in the future. Thank you for all you hard work, understanding and commitment to our case.
    Cooci Associates LLP
    Robert Johnson of Healys Solicitors handled a negligence claim against a Managing Agent due to an issue which was the result of a long period of loss following flood damage in a property where no one would take responsibility, passing the blame from one party to another.  The claim was quite complicated and involved a number of different parties including freeholders, managing agents and their Insurers and I was going to abandon it as being too difficult however was surprised when speaking to Robert Johnson that he was immediately able to identify the issues and suggest a strategy that would cut through the objections of several parties and that would ultimately achieve the desired result.  Robert quickly had an exceptional grasp over the complex issues and handled them with an ability to simplify them in their delivery, as part of the strategy he had suggested and which was extremely effective.  I am pleased that I agreed to move forwards with his plan and was amazed that he was able to negotiate a settlement for twice the amount I had expected and in a third of the time; without the need for court action and with a cost effective approach.  It was an excellent result.

    Robert presented the arguments with great clarity and with a good balance of technical execution, force and diplomacy.  He employed an excellent strategy in difficult circumstances which achieved so much in a short period of time and I am convinced that this was mainly due to his experience, style and approach.  His advice is always practical, concise and to the point and had unwavering energy, seeing it through from beginning to the end.  I was very impressed indeed.

    Spencer McGuinness
    I required the services of a London law firm after being let down by my previous advisors. Fortunately I was put in touch with Robert Johnson at Healys. I came away from my first meeting with Robert feeling enormously reassured and not to mention relieved, that my case was now back on track. The most impressive aspect of Robert’s work on my case was his communication throughout. He was always available when I needed to speak with him and would often get in touch to provide detailed updates. Robert listened to me and fought for my case at an extremely difficult time for me. I have enormous respect for Robert Johnson and would recommend him without question.
    We trawled the internet and telephone directories assembling a short list of legal advisors, appearing suitably qualified, to guide us through a professional negligence claim against our previous firm of solicitors. Robert Johnson’s instant response coupled with his ability to grasp the overall situation concluded our choice. We were not disappointed.
    Paul and Lynne Stonestreet
    Retired company directors
    Approached Healys after having struggled with a difficult litigation situation for some time. Robert grasped all of the issues in no time and set to work, applying his sharp mind and deep knowledge of legal issues, enhancing my own case and importantly providing peace of mind. Having dealt with a number of legal professionals on this case, I found Robert to be head and shoulders above the rest and would not hesitate in recommending him.
    I had a fairly substantial professional negligence claim to bring against my former solicitors. I believed that I had a good case but (as a consequence of my situation) limited cash available to fund litigation.

    I contacted at least six firms of solicitors specialising in the field of professional negligence and Robert Johnson immediately stood out from them. He quickly grasped the substance of the case and proposed various funding options available to me.

    I instructed Robert on a hybrid conditional fee arrangement which made the fees affordable to me. Robert also introduced me to Counsel who agreed to charge on a similar basis.

    Robert’s handling of the case was extremely thorough and he kept me informed throughout, explaining the relevant law, procedures and strategies to me in a way that I could understand.

    Despite the other side’s considerable resistance, my case was settled through mediation and the credit for the most satisfactory outcome must be attributed to Robert’s and Counsel’s handling of my case and which simply would have been unaffordable to me were it not for the funding arrangement that Robert proposed.

    I would not hesitate to recommend Robert to anyone facing complex litigation.

    Sherborne Land is a small but fast growing commercial property developer and investor. Since 2005 Healys have provided all elements of the broad range of commercial legal advice that we, and our group companies, have needed. In 2007 I had to seek the advice of Robert Johnson in the commercial litigation department. I am extremely glad that I did – in January 2010 I was awarded substantial damages for a wrong that I had suffered. Although the whole process is obviously a fraught one which is not to be undertaken lightly, Robert helped me through with confidence, calmness and assuredness. His knowledge of both the law and the due process were excellent whilst maintaining an awareness of my commercial needs. It is undoubtedly true to say that during the time that the litigation lasted, I viewed Robert as a partner as well as an advisor, in no small part because he and Healys shared the commercial risk by undertaking the matter on a “no win, no fee” basis. Without his marvellous support I would not have had the courage to take action and would not be in the happy state that I find myself in today.
    Sherborne Land Limited
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